Introduction

We’re excited to announce our new 3D FabLight Service site, where you can easily purchase  nozzles, windows, filters, and other parts you need to keep your machines running smoothly. With a wide selection of products, our service.3DFabLight.com is the only place to find authorized service parts for your FabLight. 



This article will provide step-by-step instructions on creating an account, logging in, and making a purchase through our Shopify store. Whether you are a seasoned pro or a first-time shopper, the 3D FabLight Service site is user-friendly and straightforward, making it easy to get the parts you need.


Creating an Account

To create an account on a Shopify store, navigate to the store's homepage, click on the "Create Account" in the image banner, or visit https://service.3dfablight.com/account/register. Provide all the required information here and create your password.


Important Note: In the email field, please provide the email address associated with your Freshdesk Account. This allows for easy account and order verification. Orders by accounts with unrecognized email addresses will require additional verification before completing your order.


Once you’ve created your account, you’ll be returned to the home page and can begin adding parts to your cart. 


Tax Exemption

If your organization requires tax-exempt status, please contact us at sales@3dfablight.com so that future orders can be tax-exempt. Before fulfilling your order, you may be asked to provide proof of tax-exempt status.


Purchasing

Once you are logged in, you can start shopping for parts for maintenance. Browse through the store's product categories or use the search bar to find the specific parts you need. When you have found the product you want, click on the product's name or image to view the product details.


Select the desired quantity and click the "Add to cart" button to add a product to your cart. You will then be taken to your shopping cart, where you can view the items you have added and make any necessary changes.


Note: Some products will be limited in quantity due to supply chain constraints.


From there, you can continue shopping or click on the shopping bag icon to be taken to your cart. 

Checkout 

Information

If your organization requires tax-exempt status, please contact us at sales@3dfablight.com. 


Shipping

Add your shipping details and apply your discount code if you have been provided with one. Shipping methods and prices will be automatically reflected based on your order. If you’ve ordered a large part, you may be only given a crate flat-rate shipping option. 


If you require pass-through shipping for your order or other options, please contact us at sales@3dfablight.com. 


Payment

Payments can be made by providing either your credit card information, logging into your PayPal account, Wire Transfer, or via Check


Wire Transfer

If you would like to make payment via Wire Transfer, first complete your order in the online store. After the order is placed, use the details in the section below to place the wire transfer. You can also find the payment instructions for wire transfer by opening your Order Confirmation email and clicking “View Order.” To minimize delays in processing your order, you must first complete your order through the store and then place the wire transfer afterward.


To send a wire or ACH:

  • Step 1 - Send payment to:

    • Bank of America, NA

    • 222 Broadway

    • New York, NY 10038

    • Account Information:

      • Account Number: 325080829601

      • Routing Number (Paper & Electronic): 121000358

      • Routing Number (Wires): 026009593

      • SWIFT Code: B0FAUS3N

  • Step 2 - Send confirmation of wire or ACH to accounting@3DFabLight.com


Check

If you would like to make payment via Check, please use the details in the section below after you have completed your order. You can find the payment instructions for Check by opening your Order Confirmation email and clicking “View Order.” To minimize delays in processing your order, you must first complete your order through the store and then send a check.


To make payment via check:

  • Send your check to:

    • 3D Fab Light, Inc.

    • 3100 E. 10th St. Unit C

    • Oakland, CA 94601


Once you’ve selected your payment option, review your order to ensure it is correct, and click the "Complete Order" button.


After placing your order, you’ll receive an order confirmation email once your purchase has been approved. You’ll also receive an email once your order has been processed and shipped. 


That's it! You have successfully purchased parts for your FabLight machine. If you have any questions or need assistance, don't hesitate to reach out to us. As always, you can submit tickets and view troubleshooting articles at 3DFabLight.FreshDesk.com.