Our support portal is located at 3dfablight.freshdesk.com and offers comprehensive support to help you find the answers to your questions quickly and easily. You can access the portal 24/7, just log in to your account and get the help you need in no time.
We use the FreshDesk service platform for all customer support. This includes:
- Technical support
- Purchasing replacement parts
- General questions and advice
Create a FreshDesk account
If you need a FreshDesk account, request a new account using the form here: https://www.3dfablight.com/freshdesk-account-request.
After your account is approved (usually within one business day), you will be sent an activation email to create an account. Please check your spam folder if you do not receive it.
If you need help creating an account, please email us at help@fablight.com.
Log in to FreshDesk
Log in to the platform at: https://3dfablight.freshdesk.com/support/login
Use the Knowledge Base
Once you're logged into FreshDesk, take a look at the Knowledge Base, which contains answers to many common questions on troubleshooting and machine operations:
https://3dfablight.freshdesk.com/support/home
Create a Ticket
If the Knowledge Base doesn't help solve your problem, please create a new ticket. Be sure to include the following information if applicable. Remember, the more information that we have, the faster we can solve your ticket.
- Your Organization name
- Machine serial number
- Detailed description of how the issue happened
- Timeline of when it happened
- Material type and thickness
- Process settings
- .fab file, .dxf file
- Pictures and videos to help describe the issue
If you need help creating a ticket, please call our main phone line at +1 (218) 631-2755 and ask for FabLight technical support.